Everything about how Cinequay works
Policies, product details, and support — all in one place, kept short enough that you'll actually read it.
Privacy Policy
This policy explains what information Cinequay collects, why, and the choices you have about it.
Information we collect
- Account details you provide — name, email, password (stored hashed).
- Usage data — pages viewed, videos uploaded or played, feature interactions.
- Device and log data — IP address, browser type, timestamps, error logs.
- Payment details, handled entirely by our payment processor — we never see full card numbers.
How we use it
- To operate and maintain the service, including hosting and streaming your content.
- To respond to support requests and account issues.
- To improve performance, reliability, and features.
- To detect abuse, fraud, and security incidents.
Cookies
We use a small number of session cookies to keep you signed in, and optional analytics cookies to understand product usage. You can disable non-essential cookies in your browser settings at any time.
Sharing
We share data only with the vendors who help us run the service — hosting, content delivery, email, and payments — under agreements that limit their use of it. We do not sell personal data.
Retention
We keep account data for as long as your account is active, and delete or anonymize it within 90 days of account closure, except where we're required to retain it longer by law.
Your rights
You can request a copy of your data, ask us to correct it, or ask us to delete your account and associated content at any time by emailing batzwebmaker@gmail.com.
Last updated: [[Month Day, Year]]
Terms of Service
By creating an account or using Cinequay, you agree to these terms.
Your account
You must be at least 13 years old (or the age of digital consent in your country) to use Cinequay. You're responsible for keeping your login credentials secure and for activity on your account.
Acceptable use
- Don't upload content you don't have the rights to distribute.
- Don't upload illegal content, including material that infringes copyright or violates applicable law.
- Don't use the service to harass, spam, or attack other users or systems.
- Don't attempt to bypass rate limits, security controls, or storage limits.
Your content
You keep ownership of everything you upload. By uploading, you grant Cinequay a limited license to host, store, encode, and stream it back to you and your viewers — nothing more.
Copyright & DMCA
We respond to valid takedown notices under the DMCA and equivalent laws elsewhere. Repeat infringers have their accounts suspended. See our Legal Overview for how to file a notice.
Billing
Paid plans renew automatically each billing period until cancelled. You can cancel anytime from your account settings; we don't offer partial-period refunds unless required by local law.
Termination
You can close your account whenever you like. We may suspend or terminate accounts that violate these terms, with notice where practical.
Disclaimer & liability
The service is provided "as is." To the extent permitted by law, Cinequay isn't liable for indirect or consequential damages, and our total liability is limited to what you paid us in the past 12 months.
Changes
We'll post updates here and, for material changes, notify you by email. Governing law: [[your jurisdiction]].
Last updated: [[Month Day, Year]]
Security
How we protect your account and your content.
Encryption
All traffic to and from Cinequay is encrypted in transit (TLS). Stored content and account data are encrypted at rest.
Access control
Internal access to production systems follows least-privilege principles and requires multi-factor authentication. Access is logged and reviewed regularly.
Monitoring
We monitor infrastructure for unusual activity around the clock and maintain an incident response process to investigate and disclose issues that affect your data.
Responsible disclosure
Found a vulnerability? Email batzwebmaker@gmail.com. We commit to acknowledging reports within 2 business days and won't pursue legal action against good-faith researchers who follow responsible disclosure.
Legal overview
A quick index of every policy, and where to send formal notices.
- Privacy Policy — what we collect and why.
- Terms of Service — the rules of using Cinequay.
- Security — how we protect your data.
- Copyright / DMCA notices — send to batzwebmaker@gmail.com with the URL, a description of the work, and a signed statement of good faith.
Registered address: [[Cinequay, --,--,--]]
Features
The core of what Cinequay does.
Video hosting
Upload once, stream everywhere, without managing your own infrastructure.
Embeddable player
Drop a lightweight, on-brand player into any site with one line of code.
Bulk upload
Queue up to 100 videos at once from URLs or files.
Subtitles & captions
Multi-language subtitle support for accessible, global viewing.
Analytics
Watch time, completion rate, and engagement per video and library-wide.
Custom domains
Serve your player and links from your own domain.
Integrations
REST API
Upload, manage, and query your library programmatically.
Webhooks
Get notified the moment a video finishes processing or is played.
LMS & CMS plugins
Drop videos into course platforms and content management systems.
Zapier
Connect uploads and events to thousands of other apps.
Changelog
Added multi-language subtitle auto-generation and library-wide analytics export.
Introduced bulk upload (up to 100 videos) and custom domain support.
New embeddable player with faster load times and picture-in-picture.
Roadmap
Bulk upload
Queue up to 100 videos at once.
Live streaming
Real-time streaming alongside on-demand hosting.
Team workspaces
Shared libraries with role-based permissions.
AI auto-chaptering
Automatic chapter markers from video content.
Docs, guides & support
Docs
Full API and product reference documentation.
Guides
Walkthroughs for common setups, from embeds to bulk migration.
Templates
Ready-made embed and integration starter code.
Status
Live uptime and incident history for Cinequay's infrastructure.
Help center
Searchable answers and a way to reach support directly.
Contact
Support
Email batzwebmaker@gmail.com — typical reply time under 24 hours.
Business & partnerships
Mailing address
batzwebmaker@gmail.com